Privacy policy

Manager of the site:

ProTrainer Institute S.à.r.l.-s

Adress: 11A rue de Kockelscheuer / L-3323 Bivange

Phone Nr.: (+ 352) 691 104 177

Introduction

We (“ProTrainer Institute”) care about the privacy of users (the “User” or “you”) of our website and/or mobile space (the “Site” and “Mobile Space,” respectively) and are committed to protecting the information that users share with us while using our Site and/or Mobile Space (collectively, the “Digital Properties”), and we are fully committed to protecting and using your information in accordance with applicable law.

This Privacy Policy describes our practices for collecting, using and disclosing your information through our digital properties (the “Services”), when you access the Services from your device.

Before accessing or using any of our Services, please read this Privacy Policy carefully and make sure that you fully understand our practices regarding your information. If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately cease all use of our Digital Properties and Services. By using our Services, you accept the terms of this Privacy Policy and your continued use of the Services constitutes your acceptance of this Privacy Policy and any amendments thereto.

This Privacy Policy explains the following issues:

The information we collect
How we collect information
Why we collect information
With whom we share information
Where the information is stored
How long we keep the information
How we protect your information
Your rights

The information we collect

Below are the different types of information we may collect.

Non-personally identifiable information, which may be provided by you during the registration process or collected when you use our Services (“Non-Personal Information”). Non-Personal Information does not allow us to identify the person from whom it was collected. The Non-Personal Information we collect consists primarily of technical information and aggregate usage information.
Individually identifiable information, i.e. information that identifies you or that can, with a reasonable effort, identify you (“Personal Information”). The Personal Information we collect through our Services includes name, e-mail address, address, telephone number, IP address or other information requested whenever necessary. If we combine Personal Information with Non-Personal Information, we will treat the combined information as Personal Information for as long as it remains combined.

How we collect information

Below are the main methods we use to collect information:

We collect information when you use the Services. When you visit our Digital Properties or use our Services, we may collect, collate and record such usage, sessions and related information.
We collect information that you voluntarily provide to us. For example, we collect the information you provide when you contact us directly through any communication channel (for example, when you send us an e-mail containing a comment or feedback).
We may collect information from third party sources as described below.
We collect the information you provide if you connect to our Services through third-party services such as Facebook or Google.

Why we collect information

We use your Personal Information for the following purposes:

To provide and operate the Services
To develop, personalize and improve our Services
To respond to your feedback, requests and inquiries and to provide you with assistance.
To analyze demand and usage patterns
For other internal, research or statistical purposes
To enhance our data security and fraud prevention capabilities
To investigate possible breaches, enforce our terms or policies, or comply with any applicable law, regulation or governmental authority
To send you updates, notices, promotional materials and other information about our Services. If we send you promotional e-mails, you may choose not to receive them by clicking on the unsubscribe link contained in such e-mails

With whom we share information

We may share your information with our service providers, in order to operate our Services (for example, storing information on third-party hosting services, providing our technical support, etc.).

We may also disclose your information in the following circumstances:

to investigate, detect, prevent or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues
to establish or exercise our rights to defend against legal claims
to protect our rights, property or personal safety and those of our users or the general public
if we or any of our affiliates undergo a change of control, including through a merger, acquisition or purchase of all or substantially all of our assets
to collect, hold and/or manage your information through our authorized third-party service providers (e.g. online service companies), to the extent reasonable for business purposes; or
to cooperate with third parties to improve your experience. For the avoidance of doubt, we may transfer and disclose to third parties or otherwise use Non-Personal Information at our sole discretion.

Where information is stored

Non-personal information

Please note that our businesses, as well as the partners and service providers we trust, are located around the world. Any Non-Personal Information we collect is stored and processed in various jurisdictions around the world, for the purposes detailed in this Privacy Policy.

Personal Information

Personal Information may be retained, processed and stored in the United States of America, Ireland, Japan, Israel and other jurisdictions as necessary for the proper provision of our services and/or as required by law (as explained in more detail below).

How long is the information stored ?

Please note that we retain the information we collect for as long as necessary to provide the Services and to comply with our legal or contractual obligations to you, resolve disputes and enforce our agreements.

We may rectify, supplement or delete incomplete or inaccurate information at any time at our sole discretion.

How Pro Trainer Institute protects information

The hosting service for our Digital Properties provides us with the online platform that enables us to provide the Service to you. Your data may be stored via our hosting provider's data storage, database or general purpose applications. It stores your information on secure servers behind a firewall and offers HTTPS secure access to most of its services.

Rights relating to your information

You may access your personal data and obtain a copy of it, obtain the rectification of inaccurate or incomplete data, object to the processing of your data, obtain the erasure of your data under the conditions set out in Article 17 of the General Data Protection Regulation and the limitation of processing under the conditions set out in Article 18 of the same Regulation.

If you have any questions about the processing of your personal data by Pro Trainer Institute, or if you wish to exercise your rights, please contact the CNPD DPO.

To exercise any of these rights, please contact us:

- by e-mail to the following address: contact@protrainer-institute.lu
- by post to the following address: 11A rue de Kockelscheuer / L-3323 Bivange
In order for us to satisfy your request and to avoid any identity theft, a copy of both sides of a valid identity document must be enclosed with your letter.
ProTrainer Institute S.à.r.l.-s undertakes to reply within a maximum of 3 weeks following receipt of your duly completed request.